Careers
SAIGON MINI Team
As a result of market leading growth, SaigonMini Hotel is currently employing, training and promoting the young, skillful and professional and courteous staff to ensure the best possible services provided to honor guests. Our signature brand of innovative service and wide range of comprehensive facilities combining with confidential staffing have been attributed to our success in establishing the SAIGON MINI HOTEL in particular as one of the top branded accommodations for executive business people and discerning tourists.
Our Vision
SaigonMini is committed to offering an informative, user-friendly website with competitive rates. Our goal is to provide business and leisure travelers worldwide with a pleasant, comfortable, memorable and homey stay. We believe that the passion of our employees is our strength and this is what drives us towards an outstanding performance. If you would like to be part of our team, if you think you can make a difference to our rapidly expanding business, come and have a look at our job opportunities.
Management invites and retains talents who can support these values. We offer security and stability in work life; fair and equitable treatment, with productive training programs that range from apprenticeships to management level; a caring environment; and open and direct communication that promotes positive and solid management - employee relations.
Working for SAIGON MINI HOTEL group is a great value. We are a unified and perfect team ,working hand in hand to professional environment. We always offer opportunities for the most excellent applicants as well as the most promotional chances for the best associates.
• POSITION: RECEPTIONIST
• APLLICATION form sent to: 102/1A CONG QUYNH, DISTRICT 1, HCMC
- Working Position: Front Office Center
- MAIN DUTIES:
1. Telephonist/ Operator:
• Receiving incoming calls and transferring to appropriate departments or guest/ person in charge
• Answering satisfactorily to requirements or questions involving in Hotel Property; providing necessary information for guests’ reference on the Hotel Services
• Maintaining communication equipments in good status by reporting problems
• …
2. Reservationists:
• Handling the reservations booked by guests, travel agencies, commercial companies…
• Receiving and giving feedbacks to bookers by email, online system, fax, telephone, walk-in…
• Establishing reservations by obtaining and entering guest information in reservation system
• Confirming reservations by reviewing information
• …
3. Receptionist:
• Welcoming guests
• Sending off guests
• Handling the procedures of check in and check out for guests
• Registering guest’s accommodation at local police station
• …
4. Cashier:
• Making sure of all services guests used to be charged in full amount
• Handling the payment term and method
• Reporting Summary and Expense to the Accounts and Management Board
• Following up the Debt of Pre or Post-Payment; updating the commission of partners
• …
5. Customer service:
• Taking care of guest’s staying well to make sure the satisfactoriness at hotel service
• Receiving guests’ complaints, comments and feedbacks
• Resolving the problem or matter occurred at level of responsibility or duty appointed; following-up action and feedback to tenant.
• Maintaining and improving quality results by adhering to standards and guidelines
• Recommending improved procedures
• Evaluating and screening guests’ requirements by answering inquiries
• Enhancing the Hotel Reputation
6. Sales and Marketing Service:
• Providing information regarding to Hotel Products and Services by telephone, fax; email,...
• Mataining the relationships with partners such as regular guests, Representatives of travel agencies, commercial companies or cooperators
• Responding to or interviewing potential guests
7. Other duties
• Making good relationship with management board and colleagues
• Attending Hotel meetings
• Responding to any changes in the Hotel
• Completing any other assignment as designated by the Hotel management board
- WORKING SKILLS and Charater required:
• English fluently using in both speaking and writing
• Computer skill
• Reception skill Certificate or one year experienced in Receptionist position of hotel/ apartment (if any);
• Tourism College graduated (University graduated is a prior)
• Good communication skill
• Good performance and apperence
• Attending to details
